Terms and Conditions

1. Acceptance of Terms

By accessing and placing an order on our website, you agree to be bound by these Terms and Conditions. These terms apply to all purchases of fresh seafood products made through our Shopify store located in New Zealand. If you do not accept these terms, you may not use our service.

2. Product Information

We sell fresh and frozen seafood. All product descriptions, weights and images are for reference only. While we make every effort to provide accurate information, slight variations in size, weight or appearance may occur due to the natural characteristics of seafood. We do not guarantee the availability of any product at all times.

3. Pricing and Payment

All prices shown on the website are in New Zealand Dollars (NZD) unless otherwise stated. Prices may change without prior notice. Payment must be completed at checkout. We reserve the right to cancel or refuse orders where payment cannot be verified or where pricing errors occur.

4. Order Confirmation

An automated confirmation email does not guarantee order acceptance. We reserve the right to reject or cancel orders for reasons including product unavailability, incorrect pricing, suspected fraud, or delivery location restrictions. You will be notified if your order cannot be fulfilled.

5. Delivery

Delivery is available to selected locations within New Zealand. Fresh seafood requires fast, refrigerated transport. Delivery dates are estimates and cannot be guaranteed due to courier delays, weather or supply disruptions. Someone must be available to receive perishable goods at the delivery address.

6. Refunds and Returns

Because seafood is perishable, returns are generally not accepted once delivered. If you receive goods that are damaged, spoiled or incorrect, you must contact us promptly with photos of the packaging and products. We will assess each claim and may offer a refund, store credit or replacement at our discretion.

7. Food Safety

Our seafood is prepared and packed following New Zealand food safety standards. You are responsible for proper storage and consumption after delivery. We are not liable for illness caused by improper handling, storage, cooking or consumption after the goods have been safely delivered.

8. Limitation of Liability

Our total liability for any claim related to your order is limited to the purchase price of the items you ordered. We will not be liable for indirect, consequential or incidental losses including loss of profit, loss of enjoyment or additional expenses.

9. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of New Zealand courts.

10. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page and take effect immediately when published. Your continued use of the store after changes means you accept the revised terms.